Privacy Policy
This Privacy Policy explains how JG Marquees Ltd collects, uses and protects the personal information you share with us. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
JG Marquees Ltd is a marquee-hire company serving Bristol and Somerset. We are the "data controller" responsible for your personal data.
JG Marquees Ltd
Nettwood Farm, Smitham's Hill, Somerset, BS40 6DA
Telephone: 01761 221 366
Email: info@jgmarquees.co.uk
[Company No. — to add]
2. What data we collect
When you contact us through our enquiry form or by email, we may collect:
- Your name
- Your email address
- Your telephone number
- Your event date and details (such as event type, location, and guest numbers)
- Any other information you choose to include in your message
When you visit our website, our hosting provider automatically records standard technical information in server logs, such as your IP address, browser type, the pages you view and the date and time of access. This is used to keep the website secure and running reliably.
3. Lawful basis for processing
We rely on the following lawful bases under UK GDPR:
- Consent — when you submit an enquiry, you consent to us using your details to respond to you.
- Legitimate interest — to respond to enquiries, provide quotes, manage bookings, keep our website secure, and run our business effectively.
4. How we use your data
We use the information you provide to:
- Respond to your enquiry and provide a quote
- Arrange and manage your marquee hire and booking
- Contact you about your event and any related details
- Keep records of our dealings with you
We will never sell your personal data, and we do not use it for automated decision-making or profiling.
5. Third parties
We use a small number of trusted third-party services to run our website:
- Website hosting — our hosting provider stores the website and its server logs.
- Google Fonts — used to display the typefaces on our site; your browser may connect to Google's servers to load these fonts.
- Google Maps — where a map is embedded, Google may set cookies and collect data in line with its own privacy policy.
These providers process data on their own terms. We recommend reviewing Google's privacy policy for more detail on how it handles data.
6. Cookies
Our website uses minimal cookies. For full details of which cookies are set and how to control them, please see our Cookie Policy.
7. Data retention
We keep enquiry and booking information only for as long as necessary to deal with your enquiry, fulfil your booking, and meet our legal and accounting obligations. Where an enquiry does not lead to a booking, we will normally delete your details within a reasonable period unless you ask us to keep them. Server logs are retained for a short period for security and diagnostic purposes.
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected (rectification)
- Request erasure of your data ("right to be forgotten")
- Restrict or object to our processing of your data
- Request the transfer of your data (data portability)
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us at info@jgmarquees.co.uk or on 01761 221 366.
9. How to complain
If you have concerns about how we handle your personal data, please contact us first so we can try to put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Please check back periodically to stay informed.
