Please read the Conditions of Carriage, particularly point 7.2.6. EU Regulation (EC) 261/2004 on compensation for denied boarding, cancellation or long delay does not apply to helicopter flights.
We fly from Penzance in west Cornwall to Tresco and St Mary’s. We provide the only direct flights to Tresco, and from there and St Mary’s you can easily reach St Martin’s, Bryher and St Agnes.
Around 20 minutes, out across Mount’s Bay and the West Cornwall peninsula, returning past Land’s End, the Minack Theatre and St Michael’s Mount.
Using a Sikorsky S-76 helicopter, we carry up to 10 passengers in comfort per flight.
Yes — Penzance Helicopters operates an all-year-round service.
The helicopter is operated by Starspeed Ltd, operator of Penzance Helicopters since November 2022. Starspeed is one of Europe’s leading VIP helicopter companies and part of Luxaviation.
A generous, inclusive allowance of 20kg per passenger, carried in the hold. Bags must be soft holdall-style (no rigid frame; wheels and a handle are fine), one bag per passenger, max 70 × 39 × 31cm. You may also carry one small item aboard (≤3kg, 30 × 15 × 15cm).
We may permit excess at our discretion (not bookable in advance), charged at £10 for up to an extra 5kg, carried subject to payload.
We recommend checking in one hour before your flight. Check-in closes 45 minutes before departure.
Yes — valid photo ID is required to board (passport, photo driving licence, Citizen Card, student/forces/police ID, or council photo bus pass). Children 16 and under accompanied by an adult do not need ID.
If we change, delay, divert or cancel a flight we make reasonable efforts to inform you using your booking contact details, and advise when to go to the heliport. With our enhanced service, those updates are pushed to you by text and to your live boarding pass automatically.
You may re-book free of charge on the earliest available flight or a later date, or cancel for a full refund of the unused portion. We may also offer alternative surface/sea transport.
Flights can be amended up to 2 days before departure (fee 10% of the original fare plus any difference). Cancellations: more than 14 days before = 80% refund; 2–14 days = 50%; within 2 days = no refund.
We never cancel unless necessary and follow strict guidelines. Conditions suitable at one location may not be suitable at the destination or en route.
We welcome all ages, with special fares for infants (under 2) and children (2–11). Children have the same 20kg allowance as adults; infants have 10kg including a pushchair. Maximum two infants per flight.
Yes — dogs travel in our secure onboard crate (75 × 48 × 53cm; fits one medium or two small dogs). Larger dogs can be accommodated by prior booking. Cats and other small animals subject to operational factors and a fee — call 01736 780828.
